Systems Transformation Advisor, Denver and Phoenix

Job Overview:

Community Solutions is seeking an experienced, self-motivated and organized individual to join the energetic, collaborative Built for Zero Team as a Systems Transformation Advisor for Denver, Colorado and Phoenix, AZ. This position will be responsible for supporting Denver and Phoenix, two strategically important Built for Zero communities, in ending homelessness for veterans and will assist with the design and delivery of strategies focused on improving local progress toward this end. Work to support communities’ progress in ending chronic homelessness may also become part of the required activity for this position in the future. This position is expected to work flexibly on other Built for Zero portfolio projects and activities as needed. 
Community Solutions is looking to fill this position for at least one year, with extentions likely based upon funding and need.

Essential Duties and Responsibilities:

Job duties and responsibilities include the following, as aligned with Community Solutions current theory of change.  These may be modified as we learn more about strategies to drive change locally: 
  1. Building and managing local leadership capacity: Responsible for engaging local leaders to assure the appropriate structures are in place and driving toward a shared aim and timeline to reduce and end veteran and chronic homelessness in Denver and Phoenix. This may include completing a thorough scan of the local environment, quickly understanding and working to strengthen existing leadership structures, and working to engage local elected officials and other corporate champions. 
  2. Managing and measuring system improvement efforts: Responsible for running Quality Improvement projects with local team to identify opportunities to accelerate outflow and reduce inflow into homelessness as part of the broader Coordinated Entry System being used to end veteran homelessness.
  3. Project managing transformational change projects: Responsible for identifying and operationalizing transformational change actions to result in breakthrough reductions in veteran homelessness. This may include creative, city-specific problem-solving for those barriers not easily addressed with process improvements. For example, facilitating a process to identify gaps in resources, both housing and services, required to improve the local Coordinated Entry System, reduce the number of homeless veterans, and reach functional zero. Or, working to identify tangible ways corporate partners can work with Community Solutions or local partners on projects that would result in fewer veterans experiencing homelessness. 
In addition, this individual will be responsible for working collaboratively with key members of the BFZ team to help design and improve upon an emerging strategy intended to result in several large communities reaching functional zero for veterans.

About Community Solutions:

Community Solutions is a hardworking team of social problem solvers working to end homelessness and the conditions that create it. We see these challenges as systems design problems, not just resource issues. Our team helps communities use problem-solving tools, like design thinking and quality improvement, to improve the design, coordination and delivery of lasting, root cause solutions.
Since 2011, we’ve helped US communities find homes for more than 175,000 homeless Americans at a taxpayer savings of more than $1.4b. Twelve of those communities have ended either chronic or veteran homelessness outright. We are led by Macarthur Fellow and internationally recognized innovator Rosanne Haggerty. Our work has been featured on 60 Minutes and recognized by the White House, the United Nations and the Smithsonian.
Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team of values-driven innovators motivated by results. We eagerly seek and support diverse applicants. We provide generous benefits and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.

Defining Success for this Position:

Success for this position will be measured by a 20% reduction in homeless veterans in Phoenix in 2019. A clear aim and measurement framework for Denver’s work in 2019 has not yet been established, but will also be a way to define success for this position. 


Candidates should have at least 5 years of experience working in the housing, homelessness or human services sectors. They should also be based in Denver or Phoenix and have strong knowledge of local politics and systems.
The Built for Zero team draws on a set of core competencies to support communities in their journey toward ending homelessness. The ideal candidate will be very comfortable with two of these competencies in particular: 
  • Facilitation of teams toward shared decision-making and measurable goals 
  • Quality Improvement (QI) as a problem-solving and measurement methodology
Special consideration will be given to candidates that have taught the principles of QI and facilitated teams through improvement projects. 

Candidates should also possess the following:

  • Strong project management skills, as evidenced by leading projects to successful and measurable completion.
  • Strong oral and written communication skills. 
  • Extraordinary political and relationship management skills.
  • Comfort and facility using data for problem-solving and decision-making.
  • Excellent and collaborative ability to manage without authority.
  • Strong content knowledge of Denver and Phoenix’s political and governmental systems as they relate to housing and homelessness.
  • Strong content knowledge of local Continuum of Care governance and programs for people experiencing chronic and veteran homelessness.
  • Knowledge of local Veterans Administration Medical Center homeless programs or other local Veteran services.
  • A strong desire to see a measurable end to homelessness in Denver and Phoenix for veterans, for chronic individuals, and for all populations.

Software/Apps Used:

Microsoft Office
Google Business Apps
Social media software and applications

Travel Requirements:

Around 5 to 7 days of travel will be required every 3 months to attend semi-annual team retreats, community site visits, and other on-site trainings or convenings. Most travel is to major cities around the US, including current Built for Zero communities.

Work Environment:

The person filling this position will be located in Denver, CO or Phoenix, AZ and will be required to work remotely without the standard support available at an office. 

To Apply:

Submit resume and cover letter here.